Kw. Berger et Rw. Hines, WHAT DOES THE USER REALLY WANT - THE LIBRARY USER SURVEY PROJECT AT DUKE-UNIVERSITY, The Journal of academic librarianship, 20(5-6), 1994, pp. 306-309
In an effort to assist long-range library planning, focus groups and a
mailed survey gathered input from the university community. In additi
on to current library usage, respondents commented on information seek
ing and retrieval in the next century, what features they want to see
available, and what currently available features they are willing to g
ive up.