I. Joseph, DISTRIBUTED ATTENTION AND FOCUSED ATTENTI ON - COOPERATION AT THE PCCON THE A LINE OF THE RER, Sociologie du travail, 36(4), 1994, pp. 563-585
What, exactly, is team work? To answer this question a meticulous, Gof
fmanian ispired analysis, is made of the observable forms of involveme
nt in regulating traffic at the control center of a suburban line of t
he parisian subway. Four forms are identified: ''to be informed'', to
fill the gap'', ''to shed the load'', ''to get things back under contr
ol''. Through them, an ongoing form of distributed intelligence can be
observed. Underlying this ''copiloting'', wherein everyone is at time
s on active duty and at times in reserve, are processes of adjustment
and coupling, themselves grounded in the implicit duties that make thi
s collective activity ''work''.