Front-line workers fulfill a critical role in the implementation of th
e Job Opportunity and Basic Skills Training Program (JOBS), a welfare-
employment program authorized under the Family Support Act of 1988. Th
is study of front-line workers suggests that workers strongly support
the JOBS program and its goals. They have reservations abut the effect
iveness of the JOBS program, however, and identified two major barrier
s to implementation: inadequate funding for education and training ser
vices and the lack of available employment opportunities in their loca
l communities.