Objectives: To assess the impact of unnecessary referrals to breast su
rgeons as a result of abnormal mammograms in women with clinically nor
mal breasts and to determine measures to make the management of such w
omen more efficient. Design: A case study. Setting: A breast clinic in
a university-affiliated hospital. Patients: From among 6477 women ref
erred for surgical breast assessment, 475 with asymptomatic, clinicall
y normal breasts were referred solely on the basis of an abnormal mamm
ogram. Interventions: Mammography and breast biopsy. Main Outcome Meas
ures: Need for surgical assessment as a result of mammographic finding
s, number of biopsies and the diagnosis of cancer. Results: Clinically
a breast abnormality was evident in 63 (13%) women and a malignant le
sion in 14 of them (2.9% of the total). Of the 412 women who were conf
irmed as having clinically normal breasts, only 139 (33.7%) had mammog
rams originally reported as suspicious for cancer. After the mammogram
s were reviewed, 79% of women with such a suspicious mammogram underwe
nt mammographic localization and biopsy: a malignant lesion was confir
med in 36.4% of these. Of the 475 women referred for assessment, only
202 (42.5%) had a significant clinical or mammographic abnormality. Of
the 412 women with clinically normal breasts only 110 (26.7%) require
d a biopsy and only 40 (9.7%) had cancer. Conclusions: Most women refe
rred because of an abnormal mammogram have no significant problem or h
ave one that can be resolved without surgical referral. Screening effi
ciency can be improved, patient anxiety controlled and cost controlled
by a number of recommended measures.