IMPROVING CARE GIVERS SATISFACTION WITH INFORMATION RECEIVED DURING HOSPITALIZATION

As competition for patient volume escalates among hospital providers, administrators must identify ways to attract new patients and maintain or increase patient volume. Family care givers are known to greatly i nfluence individuals' choices in these matters of selection of healthc are services and providers. The results of a successful nurse-initiate d daily phone calls program, designed to improve family care giver sat isfaction by enhancing the provision of patient-specific information, are presented. The components of the program, associated costs, and im plications on delivery of care are discussed.