INCREASING STAFF EDUCATION - EFFECTS ON THE USE OF INFORMATION-SOURCES

Many commentators today recommend that companies increase the educatio nal level of their staff, but little attention has been paid to the ef fect that higher education may have on performance. This paper examine s one aspect, namely differences in the information source contacts of staff with varying educational levels: more highly educated staff rep ort similar levels of use of interpersonal sources of information, but use certain formal print sources of information (such as libraries) s ignificantly more. Some implications of this are also explored.