MONITORING, GRIEVANCES, AND PLANT PERFORMANCE

This study develops the theory and an in-depth longitudinal study of t he role of residual grievance activity as a suggested proxy for manage rial monitoring within the context of manufacturing production. In the empirical section, we test the theory and practice within the firm fo r the optimal level of monitoring/grievances in an establishment with monthly data over a ten-year period, We find that production-related r esidual grievances could indicate increased managerial monitoring of a kind that has a positive impact on productivity.