CUSTOMERS SATISFACTION IN AUSTRALIAN TOTAL QUALITY MANAGEMENT

Authors
KNOUSE SB
Citation
Sb. Knouse, CUSTOMERS SATISFACTION IN AUSTRALIAN TOTAL QUALITY MANAGEMENT, Perceptual and motor skills, 80(1), 1995, pp. 330-330
Citations number
3
Categorie Soggetti
Psychology, Experimental
Journal title
Perceptual and motor skills → ACNP
ISSN journal
00315125
Volume
80
Issue
1
Year of publication
1995
Pages
330 - 330
Database
ISI
SICI code
0031-5125(1995)80:1<330:CSIATQ>2.0.ZU;2-P
Abstract
Interviews of quality managers from four Australian companies practici ng total quality management showed all featured strong orientations to customers, but the means of rewarding improvements in customers' sati sfaction differed.