Our aims were to determine the psychological status of a sample of cle
ft lip and palate patients and their parents using standardised interv
iews and to assess subjects' satisfaction with cleft treatment. In all
, 242 interviews of 112 patients and 130 parents were carried out in n
ine base hospitals used for deft treatment. 73% (n = 38) of 15- and 20
-year-old subjects felt their self-confidence had been very much affec
ted as a result of their cleft. 60% of all 112 interviewed patients we
re teased about speech or deft related features. A significant minorit
y of 15-year-old subjects (23%, n = 7) felt excluded from treatment pl
anning decisions. Despite high levels of overall satisfaction with cle
ft care, 60% (n = 78) of parents and 37% (n = 41) of interviewed patie
nts made suggestions for improvements. No agreement between parent/chi
ld pairs for their satisfaction with clinical outcome of cleft related
features was found using the weighted kappa statistic to determine th
e level of agreement. Differences between parents' and their child's s
atisfaction ratings for cleft related features were not statistically
significant except for the ratings for 'lip' (P<0.005) and 'teeth' (P<
0.05) for 15-year-old subjects (Wilcoxon signed rank sum test). Patien
ts' views on planned treatment should therefore be independently sough
t from their parents' views, as no agreement was found within the grou
ps for perceived satisfaction with clinical outcome. This study demons
trates the importance of identifying 'psychological outcome' as well a
s 'clinical outcome' in order to improve rehabilitation for cleft lip
and palate patients. Seven families were referred for counselling for
cleft-associated emotional problems as a result of this survey.