This paper examines the features of an intelligent network (IN) necess
ary to support rapid service creation, and shows that a service creati
on environment (SCE) is only a part of the solution. It then outlines
the service creation process and introduces three levels of service cr
eation tool. These tools are then positioned within the BT architectur
e for service creation. Finally it takes the concept of IN service cre
ation and explains how this is being expanded into total service creat
ion, which covers all aspects of creating a new service and not just t
he network aspects.