A MULTIDIMENSIONAL APPROACH TO CRISIS PREPARATION FOR TECHNICAL ORGANIZATIONS - SOME CRITICAL FACTORS

Technical organizations are not only vulnerable to crises, but have th e potential to create catastrophic crises. This has been devastatingly illustrated by recent crises, such as the gas leak in Bhopal, India, the Exxon Valdez oil spill, and the Challenger explosion. Thus, crisis preparation is critical for these organizations. This paper describes a Multidimensional Approach to crisis preparation for technical organ izations. As part of this approach, some critical factors for crisis p reparation are also described. The Multidimensional Approach is derive d from the literature and a study of the crisis preparations of nine t echnical organizations.