SUPPORTING REENGINEERING USING GROUP SUPPORT SYSTEMS - A CASE-STUDY

All organizations face the problem of how to divide up work or how to design the organization. In this context, business process reengineeri ng has recently received a great deal of attention, This paper describ es a series of meetings of a student housing department using multiple group support systems and manual methods to support the reengineering process in a university housing department, The main findings of this case study are that (1) the appropriate mix of group support systems technologies and manual techniques are instrumental in achieving the s uccess of a meeting; (2) a constant review of the overall meeting desi gn contributes to the success of the meeting; (3) negative and positiv e aspects of a meeting should be balanced to provide feedback and enco uragement to the group; and (4) appropriate support of the group under standing development should be provided.