USING TOTAL QUALITY MANAGEMENT IN UNDERGRADUATE ADMISSIONS AT THE UNIVERSITY-OF-NORTH-CAROLINA-CHARLOTTE - CASE-STUDY

Authors
BAUCOM K BUCH K RAY N
Citation
K. Baucom et al., USING TOTAL QUALITY MANAGEMENT IN UNDERGRADUATE ADMISSIONS AT THE UNIVERSITY-OF-NORTH-CAROLINA-CHARLOTTE - CASE-STUDY, College and university, 70(2), 1995, pp. 76-81
Citations number
2
Categorie Soggetti
Education & Educational Research
Journal title
College and university → ACNP
ISSN journal
00100889
Volume
70
Issue
2
Year of publication
1995
Pages
76 - 81
Database
ISI
SICI code
0010-0889(1995)70:2<76:UTQMIU>2.0.ZU;2-7
Abstract
This paper defines Total Quality Management (TQM) and discusses its gr owing popularity in Higher Education. The use of TQM in improving qual ity and customer service in undergraduate admissions at one comprehens ive university is then described. The article focuses on the benefits and challenges of using TQM, first from the perspective of the manager responsible for TQM, then from the perspective of a front-line staff member and TQM team member.