B. Nelson, DEALING WITH INAPPROPRIATE BEHAVIOR ON A MULTIDISCIPLINARY LEVEL - A POLICY IS FORMED, The Journal of nursing administration, 25(6), 1995, pp. 58-61
Rapid changes due to healthcare reform have impacted the patient care
setting, demanding that care is provided in an efficient manner-a team
working in harmony to meet patient care needs. However, inappropriate
behavior at the work site continues to rob healthcare providers of va
luable time as they stop to regroup from its effects on staff and orga
nizations. A search in the Dixie Regional Medical Center in St. George
, Utah, to solve this age-aid dilemma led to the formation of a policy
to guide staff members in a positive direction when resolving conflic
t issues. This article addresses these efforts.