FROM TECHNICAL EDITING TO QUALITY MANAGEM ENT

From technical editing to quality management This article shows the ne cessity and the benefits of applying advanced documentation tools to t he successful implementation of ISO 9000 quality management systems. M edium-sized system and software houses, particularly, when combining p roducts and services very flexible, easily adapt quality assurance sys tems of nonbureaucratic. Customer focusing provides quality management cooperation tasks rather than single products, and this shift from pr oduct to process produces an information need that might be fulfilled by technical editors and other documentation staff as internal consult ant.