Rl. Cardy et al., TQM AND HRM - IMPROVING PERFORMANCE-APPRAISAL RESEARCH, THEORY, AND PRACTICE, Canadian journal of the Administrative Sciences Association of Canada, 12(2), 1995, pp. 106-115
The major characteristics of a TQM organizational environment are revi
ewed. Assumptions underlying TQM and traditional HRM concerning job pe
rformance are contrasted. A model of performance is developed which in
corporates and extends both perspectives. Implications of this model f
or performance appraisal and performance management are considered.