AN APPLICATION OF INTERACTIVE VOICE RESPONSE (IVR) TECHNOLOGY TO LONGITUDINAL-STUDIES OF DAILY BEHAVIOR

Citation
Jc. Mundt et al., AN APPLICATION OF INTERACTIVE VOICE RESPONSE (IVR) TECHNOLOGY TO LONGITUDINAL-STUDIES OF DAILY BEHAVIOR, Behavior research methods, instruments, & computers, 27(3), 1995, pp. 351-357
Citations number
16
Categorie Soggetti
Psychology, Experimental
ISSN journal
07433808
Volume
27
Issue
3
Year of publication
1995
Pages
351 - 357
Database
ISI
SICI code
0743-3808(1995)27:3<351:AAOIVR>2.0.ZU;2-M
Abstract
A relatively new technology-an interactive voice response (TVR) system -was used to collect self-report data from 51 male subjects (21-56 yea rs old) concerning daily tobacco and alcohol consumption over a 112-da y period. After resolution of initial technical problems, the Touch-To ne data-entry methodology of the IVR was shown to provide notable adva ntages over traditional longitudinal self-report methodologies. The hi gh compliance rate (93%) for this study was attributed to (1) implemen tation of important study design characteristics; (2) an innovative co mpensation scheme that reinforced consistent daily reporting and incor porated feedback to the subjects on a daily basis; (3) a simple, unobt rusive Touch-Tone data-entry interface with the interview and data-col lection system that provided subjects with flexibility and time effici ency; and (4) direct coupling of the automated data-collection system and a relational. database-management structure, providing immediate a ccess and analysis of collected data.