A CONFIRMATORY FACTOR-ANALYSIS OF THE USER INFORMATION SATISFACTION INSTRUMENT

The structure and dimensionality of the user information satisfaction (UIS) construct is an important theoretical issue that has received co nsiderable attention. Building upon the work of Bailey and Pearson (19 83), Ives et al. (1983) conduct an exploratory factor analysis and rec ommend a 13-item instrument (two indicators per item) for measuring us er information satisfaction. Ives et al. also contend that UIS is comp rised of three component measures (information product, EDP staff and services, and user knowledge or involvement). In a replication using e xploratory techniques, Baroudi and Orlikowski (1988) confirm the three factor structure and support the diagnostic utility of the three fact or model. Other researchers have suggested a need for caution in using the UIS instrument as a single measure of user satisfaction; they con tend that the instrument's three components measure quite different di mensions whose antecedents and consequences should be studied separate ly.