FACTORS AFFECTING VOLUNTEER LONG-TERM-CARE OMBUDSMAN ORGANIZATIONAL COMMITMENT AND BURNOUT

This article examines volunteer nursing home advocates' perceptions ab out their work and organizational experiences. Bivariate correlations and regression analysis support a model of volunteer organizational ef fectiveness incorporating selected job context variables. The most imp ortant results concern organizational commitment, job involvement, rol e conflict, role ambiguity, and burnout. An especially important findi ng was the relation between higher job involvement and lower role conf usion, higher organizational commitment, and a higher sense of persona l accomplishment. The researchers were surprised by exceedingly low bu rnout scores and by burnout's modest link to organizational commitment . Demographic findings were mixed with several hypothesized associatio ns proving nonsignificant or inconsistent with preview research.