Gj. Buffone et Dr. Moreau, LABORATORY COMPUTING - PROCESS AND INFORMATION MANAGEMENT SUPPORTING HIGH-QUALITY, COST-EFFECTIVE HEALTH-CARE, Clinical chemistry, 41(9), 1995, pp. 1338-1344
One currently observes many healthcare institutions rushing to reengin
eer and install information systems with the expectation of achieving
enhanced efficiency, competitiveness, and, it is hoped, higher patient
satisfaction resulting from timely, high-quality care. Unfortunately,
information system concepts, design, and implementation have not yet
addressed the complexity of representing and managing clinical process
es. As a result, much of the synergy one might expect to derive from u
nderstanding and designing clinical processes to gain efficiency and q
uality while maintaining humanness is not readily achievable by implem
enting traditional information systems. In this presentation, with lab
oratory services as an example, we describe a conceptually different i
nformation systems model, which we believe would aid care-givers in th
eir efforts to deliver compassionate, quality care while addressing th
e highly competitive nature of market-driven healthcare.