Hp. Maat et R. Klaassen, SIDE-EFFECTS OF SIDE-EFFECT INFORMATION IN DRUG INFORMATION LEAFLETS, Journal of technical writing and communication, 24(4), 1994, pp. 389-404
This study examines the way side effects information is presented in p
atient information leaflets about drugs. In a field experiment, we tes
ted the effects of two attempts to improve a side effects paragraph in
a leaflet about a nonsteroid anti-inflammatory drug. First, a short i
ntroductory passage on the nature of side effects was added. Second an
d more importantly, we changed the frequency descriptors (FDs) for the
side effects. A preliminary study had shown that the frequencies asso
ciated with common Dutch FDs are much higher than the writers of patie
nt information leaflets and package inserts mean to convey. In our exp
eriment we replaced the original FDs by lower-assessed FDs. For instan
ce, soms (sometimes) was replaced by zelden (seldomly). Replacing FDs
led to lower recall for the side effects mentioned in the leaflet. It
also decreased the number of side effects experienced. Contrary to our
expectations, lower FDs did not significantly increase the confidence
in the safety and effectiveness of the drug, nor did they increase th
erapy compliance; incompliance was extremely rare in our sample of pat
ients. Adding an introductory passage on the nature of side effects lo
wered FD interpretations. I did not significantly affect any of the ot
her dependent variables.