C. Kamm, USER INTERFACES FOR VOICE APPLICATIONS, Proceedings of the National Academy of Sciences of the United Statesof America, 92(22), 1995, pp. 10031-10037
This paper discusses some of the aspects of task requirements, user ex
pectations, and technological capabilities that influence the design o
f a voice interface and then identifies several components of user int
erfaces that are particularly critical in successful voice application
s. Examples from several applications are provided to demonstrate how
these components are used to produce effective voice interfaces.