General practitioners have a central role to play in relation to plann
ing and delivery of primary and community care services. This paper re
ports the experience of one health board in using a postal survey to a
scertain the views of local GPs concerning services for people sufferi
ng from dementia. The survey was sent out once only and had a 41% resp
onse rate. Non-responding GPs were surveyed to ascertain reasons for f
ailure to respond initially to the survey. The commonest reason given
was that GPs felt they were being swamped with questionnaires. The pap
er discusses the problems of accessing GP opinion when time and resour
ces are limited, the alternative strategies that could have been emplo
yed and the way forward in the light of the experience.