Wide-ranging benefits can be gained from utilities and manufacturers w
orking together. In fact, a growing number of utilities have increased
the competitiveness of at their industrial customers by helping local
firms assess their operations and purchase more energy-efficient and
technologically advanced equipment. Many manufacturers need technical
and financial assistance to maintain acceptable levels of productivity
. Unfortunately, the combined resources of state and federal industria
l extension programs reach fewer than 2% of the small manufacturing fi
rms each year Additional partners are needed to increase service deliv
ery efforts. Utilities are in a good position to help bridge this gap
by encouraging production-process efficiency Fortuitously, a partnersh
ip with manufacturers also allows a utility to better manage its elect
ricity demand and to maintain its industrial base.