CLIENT-CENTERED APPROACH TO DEVELOP A SEATING CLINIC SATISFACTION QUESTIONNAIRE - A QUALITATIVE STUDY

Objective. The purpose of this study was to develop a program evaluati on tool through a client-centered approach. Client satisfaction questi onnaires previously developed for service recipients of a pediatric se ating clinic have reflected the professionals' views on what should be asked. Method. Seven parents and caregivers of recent service recipie nts of the seating clinic participated in tape-recorded semistructured interviews. They were asked their views on the seating clinic, how th e service could be improved, and the quality of the seat received thro ugh the clinic. Results. Data were coded into nine themes related to t he process and the product. Using these themes and the vocabulary used by the participants, we developed a satisfaction questionnaire. The v alidity of the questionnaire was evaluated by requesting feed-back on clarity, content, and design from all participants and from a panel of five health professionals. Conclusion. A client-centered approach can be used to develop a client satisfaction tool that reflects the needs of the users. Future work will involve testing the tool in the clinic al setting.