Yc. Chuang et al., AN EMPIRICAL-STUDY OF A COMPUTERIZED MANAGEMENT-SYSTEM IN AMBULATORY SERVICES AT CHANG-GUNG-MEMORIAL-HOSPITAL IN TAIWAN, International journal of technology management, 1995, pp. 74-92
Citations number
7
Categorie Soggetti
Management,Engineering,"Operatione Research & Management Science
This empirical study presents the motivation, planning process, system
architecture, diffusion process, performance and the cost-benefits of
a computerized system to automate the ambulatory services at Chang Gu
ng Memorial Hospital in Taiwan. The technology substitution and diffus
ion is analysed using both the Fisher-pry growth model and Gompertz mo
rtality model. Major issues and behaviour patterns through the life-cy
cle stages of initiation, growth, stabilization and maturity are discu
ssed. Comparisons of the performance before and after the automation,
in terms of charging operation, error rates in medication dispensing,
patients' satisfaction level and patients' waiting time, all indicate
significant improvements. The pay-back period based on the first-year
tangible benefits only is estimated to be 2.8. Factors accounting for
the success include top-level management commitment, cross-functional
teams, training and promotion, system reliability and availability, an
d the right conversion strategy.