IN SEARCH OF THE BENCHMARK INSTITUTION

Benckmarking is a term primarily associated with the quality managemen t philosophy being courted by institutions of higher education. The te rm is related to processes that have been evaluated as the best - the standard for others to attempt to emulate. A benchmark student adminis trative services area represents a system that brings together all of the very best related processes into one institution. A benchmark inst itution is briefly described from the author's point of view. The bott om line is that quality service is a by-product of benchmark processes .