INTRODUCTION OF ISO-9002 IN THE GRONINGEN SUGAR FACTORY

Following the introduction of ISO 9002, the Groningen factory of Suike r Unie received a certificate of sugar quality. Aside from the formal certification in accordance with the rules of ISO 9002, quality assura nce was achieved by raising the quality consciousness of the entire wo rk force. This report describes the necessary steps of organization, d ocumentation and certification review as well as the measures taken to update the system and to inform customers. The quality consciousness of the work force was raised by systematic training and the collective search for hidden quality shortcomings, but above all by participatio n in the formulation of instructions, responding immediately to propos als aimed at quality improvement, and constant information. Special at tention is devoted to obtaining a rapid campaign startup as the precon dition for the early achievement of the projected quality.