Ks. Keleman et al., SCRIPT MANAGEMENT - A LINK BETWEEN GROUP SUPPORT SYSTEMS AND ORGANIZATIONAL LEARNING, Small group research, 24(4), 1993, pp. 566-582
An important contribution of Group Support Systems (GSSs) may come fro
m improvement of organizational memory and learning through dynamic sc
ript management. The evolution of script management is briefly outline
d with suggested links to organizational memory and learning. Practica
l suggestions and research questions are proposed based on the relatio
nships among scripts, meetings, and broader organizational processes.