EXPERTISE TRANSFER, KNOWLEDGE ELICITATION, AND DELAYED RECALL IN A DESIGN CONTEXT

This paper describes a new method for knowledge elicitation that may c ontribute to effective expertise transfer from human experts to knowle dge-based systems. The method was applied to knowledge transfer in an aerospace design context. Knowledge was transferred directly from an e xpert designer to both expert and novice ''receivers'' of information. Transfer occurred in a natural way, without intervention from a knowl edge engineer. To evaluate the process, the information receivers were required to recall the transmitted knowledge after a seven week delay . Results suggest that this method can be effective for expertise tran sfer and can indicate desirable characteristics for knowledge-based sy stems which aim to be adaptable to users' differing levels of competen ce.