The picture often painted of higher education computer-based laborator
ies is idealised; the author contrasts it with a more realistic scenar
io in which frustration replaces education. The problems which occur a
re discussed, along with the importance of other people to solve them.
He stresses the need for organisation, along with the need for an ade
quate physical environment and above all active human involvement. Fac
tors other than hardware and software are important if learning is to
take place in a computer laboratory.