Most cases of diabetes, a complex disorder that requires many lifestyl
e changes, can be controlled if persons adhere to their prescribed reg
imen. However, compliance is difficult to attain. Differences in expla
natory models between client and practitioner have been suggested as o
ne reason for non-compliance in several disorders. In this ethnographi
c investigation, individual explanatory models were elicited from pers
ons with diabetes and from health professionals working with these pat
ients. Professionals described models of diabetes in general and their
model of a particular patient's diabetes. A composite professional mo
del was constructed and compared with each of the patients' models. Th
e models were most congruent regarding treatment. Etiology, pathophysi
ology, and severity had less congruence, and time and mode of symptom
onset were least congruent. The Spearman correlation coefficient showe
d a positive but non-significant association of explanatory model cong
ruence between professionals and patients with normal glycosylated hem
oglobin levels. Patients and professionals seem to emphasize different
domains; patients emphasized difficulties in the social domain and th
e impact of diabetes on their lives while staff saw diabetes primarily
as a pathophysiological problem with impact on patients' physical bod
ies. This study's importance rests on its clear articulation of signif
icant differences between patients' and staffs' models even when they
are similar in demographic characteristics.