FUNDAMENTALS OF QUALITY WORK IN COMPANIES

Fundamentals of Quality Work in Companies. The new quality consciousne ss originating in Japan, and meanwhile adopted by the industrialised c ountries of the west, goes far beyond mere adherence to agreed technic al criteria. All departments of a company are to be included in the qu ality assurance system in order to prevent errors from arising in the first place. The introduction of quality assurance systems must be ins tigated by top management and go down from there to all employees. Abo ve all in the case of companies with highly complex structures, an int ernal customer-supplier relationship should be developed which corresp onds to that between the company and its customers. It makes good sens e to incorporate existing activities into the quality assurance system . Since customer demands change with time, quality improvement must be approached as a dynamic process.