SOFTWARE PROCESS INNOVATION METHODOLOGY - MULTIPLE APPROACH INCLUDINGIS09001, MATURITY MODEL AND QC TECHNIQUE

This paper describes the newly developed methodology for software proc ess innovation based on NEC's software process improvement activity ex periences over the past 15 years, aimed at new deployment. This method ology has the framework of organically combining the IS09001 quality s ystem, the software process maturity model and the QC techniques, and effectively utilizing their respective characteristics. The first char acteristic is to position the IS09001 quality system as the tool for c onstructing the basis of software process innovation, thus newly devel oping the template for a quick system construction. The second charact eristic is to position the software process maturity model as a measur e for evaluating the coverage of the current software process, and as a measure for performing an absolute evaluation of the division softwa re process maturity level. An original software process maturity model in which the IS09001 quality system requirements are incorporated is also proposed. The third characteristic is to position the QC techniqu es as tools for evaluating the cause- and effect-relationship between an actually occurring problem and the current software process, sortin g out the massive amounts of information concerning processes, and det ermining the priority levels. This paper describes the methodology for the software process innovation characterized as above, based on some experiences and example cases at NEC.