THE EFFECTIVENESS OF SELF-MANAGING TEAMS - A QUASI-EXPERIMENT

This study used a quasi-experimental design to assess the effectivenes s of self-managing teams in a telecommunications company. These teams performed customer service, technical support, administrative support, and managerial functions in a variety of locations. The balance of ev idence indicates that self-managing teams were more effective than com parable traditionally-managed groups that performed the same type of w ork. The study illustrates the value of a collaborative research proje ct in which researchers and clients jointly define the research questi ons, study design, and methods.