Dj. Twale et Lf. Burrell, RESIDENT ASSISTANTS ON BLACK-AND-WHITE CAMPUSES ASSESS RESIDENT STUDENT PROBLEMS, Journal of college student development, 35(1), 1994, pp. 29-34
RAs on three rural campuses assessed the frequency of occurrence and t
heir preparedness for resolving 11 resident student problem areas and
checked the skills they used to resolve these problems. Training progr
ams helped RAs address some issues and experience and maturity aided i
n the resolution of others.