Gi. Doukidis et Gi. Karakoulas, FEASIBILITY STUDY AND IMPACT ASSESSMENT FOR A KNOWLEDGE-BASED INFORMATION-TECHNOLOGY PLANNING SYSTEM, Knowledge-based systems, 7(1), 1994, pp. 27-36
Citations number
26
Categorie Soggetti
System Science","Computer Science Artificial Intelligence
Failures in attempts to introduce knowledge-based systems, particularl
y into small businesses, have been attributed to inadequate feasibilit
y exploration and impact assessment at the initial stage of KBS develo
pment. The paper shows how these two critical factors have been consid
ered within the exploratory study of an ESPRIT project on an IT planni
ng system. The analysis of the two factors (a) shows how the problem d
omain influences the method of the feasibility study, and (b) consider
s prior to development the potential impact of the system on its embed
ding environment. The proposed method of the feasibility study was dic
tated by the need to characterize the environment of communication and
commitment for action between the small business and its actors, the
under-theorized status of the problem domain, and the distributed and
context-dependent nature of the knowledge involved. On the basis of th
e requirements analysis stage of the method, a two-stage procedure was
used to evaluate the potential impact of the system. It was concluded
that the system will support the organizational and business aims of
small firms in terms of improved decision making, an improved decision
-making process, and institutionalized decision making. Compared with
related work, the method of the feasibility study and the impact-asses
sment approach have certain advantages.