MENTAL MODELS AND TEXT SCHEMAS - WHY COMPUTER-BASED TUTORIALS SHOULD BE CONSIDERED A COMMUNICATION MEDIUM

This paper argues that the traditional view that computer users have t o form a mental model of a computer based tutorial is wrong. It sugges ts that, rather, such users need to form text schemas and that tutoria ls should be viewed as a communication medium. The paper suggests that tutorials be considered to be like books, and that hypertext may be t he best structure for them.