CITIZEN RATINGS OF PUBLIC AND PRIVATE SERVICE QUALITY - A COMPARATIVEPERSPECTIVE

Authors
POISTER TH HENRY GT
Citation
Th. Poister et Gt. Henry, CITIZEN RATINGS OF PUBLIC AND PRIVATE SERVICE QUALITY - A COMPARATIVEPERSPECTIVE, PAR. Public administration review, 54(2), 1994, pp. 155-160
Citations number
26
Categorie Soggetti
Public Administration
Journal title
PAR. Public administration review → ACNP
ISSN journal
00333352
Volume
54
Issue
2
Year of publication
1994
Pages
155 - 160
Database
ISI
SICI code
0033-3352(1994)54:2<155:CROPAP>2.0.ZU;2-Q
Abstract
How does the public's assessment of the quality of specific public ser vices compare with its evaluation of private sector services? Using th e results of a 1992 survey conducted in Georgia, Theodore H. Poister a nd Gary T. Henry found no systematic difference in attitudes toward pu blic and private services among respondents. The conventional wisdom t hat public services are inherently inferior to those offered by the pr ivate sector does not necessarily pervade attitudes toward government.