The goal of this research was to develop and evaluate a way to measure
the value people place on various medical services in their decisions
about what health insurance should cover. A vignette approach to meas
uring consumer values was developed. People were asked to assign prior
ity and desire to have insurance cover 64 different services. A nation
al probability sample of 206 adults was interviewed by telephone. Thei
r ratings were compared with those of a sample of 47 corporate benefit
s officers of Fortune 500 companies. Priorities were not significantly
associated with respondent characteristics. They were positively corr
elated with independent assessments of the seriousness of the patient'
s condition and the likely efficacy of the services. Priorities and de
sire to cover were virtually the same when respondents were asked abou
t insurance for a low-income population as for a general population. T
wo-thirds of the ratings of the public were the same as those of benef
it officers. The public gave higher ratings than benefits officers to
long-term care and services to relieve worries, and the public gave lo
wer ratings to the value of treatment of substance abuse and services
when the patient could be viewed as at fault. This pilot test indicate
s this is an efficient, feasible, useful strategy for measuring the ex
tent to which people value various medical services that could contrib
ute to the process of making decisions about health insurance coverage
.