THE SYSTEMIC, CYBERNETIC AND SYNERGETIC ALTERNATIVE IN QUALITY MANAGEMENT

The configuration of a total quality culture by means of holistic inte ntions, derived from the conceptual idea known as systems approach, mi ght seem to be quite a desirable purpose. However, in recent years, du e to a certain disappointment that has arisen from the limited results obtained from this kind of idealized intentions and to the ever-growi ng number of unexpected side effects produced by technological actions carried out with the support of such sort of programs, it has been ne cessary to realize, that in practice Total Quality Intentions will be impossible tasks unless they are conceived and designed once and again as relative possibilities, implemented heuristically, accordingly to the conditions and circumstances that characterize every particular te chnological situation, by means of gradual approximations towards tota l quality. Such a possibility can be developed using a peculiar instru ment, an intellectual one, which comes into existence through the util ization of three intellectual tools: systems thinking, cybernetic inte rpretation and synergetic endeavor; apparently inherent to man's natur e.