Open Network Provision (ONP) is characterized as an institutionalized
collective bargaining process in which the interests of the telecommun
ications user in Europe have often been overlooked. This article exami
nes how the practical measures put in place by the ONP process have ad
dressed user interests. Second, it asks how users have influenced the
direction of the ONP process, particularly with regard to the proposed
Voice Telephony Directive and, finally, it asks how ONP will meet the
needs of the user in the future. It argues that the ONP bargain shoul
d be shifted from the Community level to the marketplace itself, allow
ing experience to necessitate regulation, rather than regulation to di
ctate experience.