Bcy. Tan et al., AN EMPIRICAL-STUDY OF THE TASK DIMENSION OF GROUP SUPPORT SYSTEM, IEEE transactions on systems, man, and cybernetics, 24(7), 1994, pp. 1054-1060
Citations number
69
Categorie Soggetti
Controlo Theory & Cybernetics","Computer Science Cybernetics","Engineering, Eletrical & Electronic
This study investigates the effects of a GSS on the decision outcome o
f five-person, face-to-face groups performing two distinct but related
task types. A controlled laboratory experiment with a 3 x 2 factorial
design was employed. The independent variables were support level and
task type. A total of 68 groups were randomly assigned to different s
upport levels (no support, structure support, or GSS support). Half of
these groups performed an intellective task while the other half perf
ormed a preference task. The empirical findings show that task type af
fects consensus change and influence equality. Moreover, support level
and task type jointly affect decision scheme satisfaction. This paper
attempts to reconcile the body of empirical findings from related GSS
studies. It discusses the implications of task type for GSS design an
d use.