AN EMPIRICAL-STUDY OF THE TASK DIMENSION OF GROUP SUPPORT SYSTEM

Citation
Bcy. Tan et al., AN EMPIRICAL-STUDY OF THE TASK DIMENSION OF GROUP SUPPORT SYSTEM, IEEE transactions on systems, man, and cybernetics, 24(7), 1994, pp. 1054-1060
Citations number
69
Categorie Soggetti
Controlo Theory & Cybernetics","Computer Science Cybernetics","Engineering, Eletrical & Electronic
ISSN journal
00189472
Volume
24
Issue
7
Year of publication
1994
Pages
1054 - 1060
Database
ISI
SICI code
0018-9472(1994)24:7<1054:AEOTTD>2.0.ZU;2-K
Abstract
This study investigates the effects of a GSS on the decision outcome o f five-person, face-to-face groups performing two distinct but related task types. A controlled laboratory experiment with a 3 x 2 factorial design was employed. The independent variables were support level and task type. A total of 68 groups were randomly assigned to different s upport levels (no support, structure support, or GSS support). Half of these groups performed an intellective task while the other half perf ormed a preference task. The empirical findings show that task type af fects consensus change and influence equality. Moreover, support level and task type jointly affect decision scheme satisfaction. This paper attempts to reconcile the body of empirical findings from related GSS studies. It discusses the implications of task type for GSS design an d use.