Ac. Renfrew, QUALITY-CONTROL IN ENGINEERING UNDERGRADUATE TEACHING - SOME ISSUES RAISED AT INDIVIDUAL COURSE LEVEL, International Journal of Electrical Engineering Education, 31(2), 1994, pp. 99-110
In an attempt to apply quality principles to a course of lecture, tuto
rial and laboratory classes, BS5750, an industrial standard, translate
d into course requirements and ''customers'' are identified. A service
specification and a quality system are developed and an example of co
urse design using this approach is provided.