H. Tardieu, THE STRATEGIC TRIANGLE - WHY BUSINESS PROCESS REDESIGN IS NOT DELIVERING THE FULL BUSINESS BENEFIT FROM IT, Information and decision technologies, 19(5), 1994, pp. 413-421
Citations number
9
Categorie Soggetti
System Science","Operatione Research & Management Science
Many organizations try to redesign their business process to gain comp
etitive advantage; they are more and more using information technology
to perform that transformation. In the same way as the MIT 90's frame
work, this paper offers the view that strategic information systems ha
ve to be developed in the context of the strategic triangle which link
s strategy, structure and information technology. A three stages appro
ach is offered and illustrated on the case of SOCRATE the newly launch
ed seat reservation system for the French Railway. The paper concludes
that only a global approach through a strategic information system wi
ll allow business process redesign to deliver full business benefit.