In the late 1980s, Ault Foods Limited initiated a study of its fluid d
ivision's facilities in Ontario to see if changing its existing facili
ty network would improve financial performance without sacrificing cus
tomer service. Ault relied on a cross functional team of company perso
nnel and an external consultant to develop a model of its facility net
work. Ault management used the results from the model to make a number
of important changes, closing several plants and warehouses and shift
ing production and distribution responsibilities. These changes improv
ed Ault's competitive position. The main reason for the project's succ
ess was not the technical beauty of the network model but that the pro
ject team developed a network model that Ault management understood an
d results it could accept.