A NEW IMPERATIVE FOR LISTENING TO PATIENTS

Authors
GOLDBERG MC
Citation
Mc. Goldberg, A NEW IMPERATIVE FOR LISTENING TO PATIENTS, The Journal of nursing administration, 24(9), 1994, pp. 11-12
Citations number
4
Categorie Soggetti
Nursing
Journal title
The Journal of nursing administration → ACNP
ISSN journal
00020443
Volume
24
Issue
9
Year of publication
1994
Pages
11 - 12
Database
ISI
SICI code
0002-0443(1994)24:9<11:ANIFLT>2.0.ZU;2-V
Abstract
The emotional component of relationships between healthcare providers and patients should be an imperative concern in the increasingly compe titive healthcare environment. Its contribution to patient satisfactio n and consumer choice will have a profound impact on the traditional v iew of quality standards.