KEY OUTPUT INDICATORS IN PERFORMANCE EVALUATION OF RESEARCH-AND-DEVELOPMENT ORGANIZATIONS

This paper proposes a model of performance evaluation of Research and Development (R&D) organizations, which employs a macro index of Key Ou tput Indicators (KOI) as a figure of merit. The KOI value is obtained by integration of indexes of performance of four stages of the R&D pro cess: immediate, intermediate, preultimate, and ultimate. Multiple ind icators (quantiative and qualitative) are used to construct the indexe s. An illustrative application is shown for two federal R&D laboratori es and an evaluative comparison is made between the laboratories. Bene fits of the model include the focus on users and impactees and the com posite aspect of the overall index. Managerial implications are discus sed.