E. Geisler, KEY OUTPUT INDICATORS IN PERFORMANCE EVALUATION OF RESEARCH-AND-DEVELOPMENT ORGANIZATIONS, Technological forecasting & social change, 47(2), 1994, pp. 189-203
This paper proposes a model of performance evaluation of Research and
Development (R&D) organizations, which employs a macro index of Key Ou
tput Indicators (KOI) as a figure of merit. The KOI value is obtained
by integration of indexes of performance of four stages of the R&D pro
cess: immediate, intermediate, preultimate, and ultimate. Multiple ind
icators (quantiative and qualitative) are used to construct the indexe
s. An illustrative application is shown for two federal R&D laboratori
es and an evaluative comparison is made between the laboratories. Bene
fits of the model include the focus on users and impactees and the com
posite aspect of the overall index. Managerial implications are discus
sed.