THE IMPACT OF CONTINUITY OF NURSING-CARE PERSONNEL ON PATIENT SATISFACTION

Although continuity in nursing care is valued highly by nurses, there is little research that demonstrates its value to patients. In this st udy, the relationship of nursing care continuity to patient satisfacti on was examined. Overall patient satisfaction was not related to conti nuity of nursing care, but nursing continuity on specific shifts was r elated to satisfaction with discrete aspects of care, such as involvem ent of patients and families in care.