SUPERVISORS MATTER MORE THAN YOU THINK - COMPONENTS OF A MISSION-CENTERED ORGANIZATIONAL-CLIMATE

A study was conducted in a medical center among a diverse sample of em ployees to examine whether components of organizational climate relate d to workers' knowledge of the organization's mission and mission-cent ered values. Findings supported a mediated relationship between superv isor behaviors, mission knowledge, and customer service orientation (t he organization's key mission value). Employee perceptions of coworker and organizational support and knowledge of their own performance exp ectations also related positively to customer service orientation. Res ults suggest that supervisors are in an ideal position to disseminate a mission-centered climate. Practical applications of these findings f or management wishing to develop mission-centered climates in health c ave organizations are discussed,