Ah. Butcher, SUPERVISORS MATTER MORE THAN YOU THINK - COMPONENTS OF A MISSION-CENTERED ORGANIZATIONAL-CLIMATE, Hospital & health services administration, 39(4), 1994, pp. 505-520
A study was conducted in a medical center among a diverse sample of em
ployees to examine whether components of organizational climate relate
d to workers' knowledge of the organization's mission and mission-cent
ered values. Findings supported a mediated relationship between superv
isor behaviors, mission knowledge, and customer service orientation (t
he organization's key mission value). Employee perceptions of coworker
and organizational support and knowledge of their own performance exp
ectations also related positively to customer service orientation. Res
ults suggest that supervisors are in an ideal position to disseminate
a mission-centered climate. Practical applications of these findings f
or management wishing to develop mission-centered climates in health c
ave organizations are discussed,